Frequently Asked Questions
I don't know how to get Adobe Reader to open the tutorial
If you do not know how to have Adobe Reader be the
default reader for the tutorial:
1. 1. Click on the folder icon in the lower left corner of the computer screen to open Windows Explorer.
If Adobe Reader is one of the options showing, click on it
and click OK in the lower right corner of the dialog box.
If Adobe Reader does not show up in the Open with dialog
box, click on the Browse button to search your computer.
Now when you double click on a PDF file, it will open
automatically in Adobe Acrobat Reader.
Note: these directions
were written for Windows 7, other operating systems directions maybe
IF you DO NOT wish to make Adobe Reader your
default program to open PDFs, you still can use Adobe Reader to open
just the tutorial.
Note these directions are for Adobe Reader XI
How do I place a credit card order?
Click on the Add to Cart button to order. Please note that delivery time will vary due to the local postal office and the package clearing customs. Price of items is in US dollars. The only postal option listed is United States Priority Mail. When I take your order to the post office I will use the fastest method available for your country that is within the postal rates charged.
Will the tutorial run on an Apple.
The videos do not run on an Apple computer. You can view the PDF if you have Adobe Acrobat on the Apple. The program used to produce the videos is not Apple compatible.
After I finish learning how to digitize with your tutorial, can I sell it?
No, the End User License agreement is for the original owner only. You may not sell the tutorial.
I am unable to view the videos in your (Monogram Wizard+, What's New in Pe-design, Non-digitizer Guide to version 7, Complete Tutorial 7,8 or NEXT tutorial. What can I do?
If you are unable to view those videos, then you can download the TSCC codec driver from http://www.techsmith.com/download/codecs.asp and restart your computer.
The only tutorial that is supported by the current Adobe Acrobat reader is Tutorial 10. None of the other tutorials are supported any longer.
I can't hear your video sample on your web page.You will need speakers or headphones to hear the audio portion of the tutorial. Make sure that they are turned on and turned up. Go to your Windows - Programs -Accessories - Volume control. Make sure that your speakers are turned on and the volume is high enough to hear.
Speakers on computers vary in quality, you may need to use headphones or ear buds if your speakers are not loud enough. Notebook computers seem to have the "quietest" speakers.
What are the shipping charges?
The shipping charges vary by the price of the item and if it is shipped domestically or international. Rates include shipping and handling.
All prices are in U.S. Dollars
When will my order arrive in Europe?
Tutorials are sent via United States Post Office Priority mail. While this service may be as fast as 10 days for delivery, it is not unknown for it to take 6 weeks. There is no tracking service available at this rate. If you need tracking or faster service, there is a surcharge for other options. Sometimes the tutorials are stuck in a container that receives more scrutiny than others, it is all random. Also if you are in the UK check with your local customs service, sometimes they are holding your package but forget to send you a notice.
Can you give me any information about the program disks for PE-design available on a popular auction site?
In most cases the auctions for
PE-design are for copies of the software. The seller is selling a disk
that looks like the label for the PE-design but they are not the original
disks. The seller claims that these will work with any "box",
this is not the case. PE-design software requires the reader/writer module
from Brother (or the Babylock Palette version) as a security device.
PE-design will look for the reader/writer module before opening and during
the operation of the software.
No, this is a computer CD. It will not play on a DVD player that is not part of a computer. They use different coding.
I am sorry the tutorials are only in English. My French and German are very poor. My daughter studied Latin for 3 years but I don't think that there is a big call for the tutorial in Latin.
How do I install your tutorial on the computer?
The tutorial is not installed on your hard drive. It is completely contained on the CD-Rom disk that you received. You will just need to follow the on screen directions in the Welcome.exe file which is a stand alone video to give you helpful hints.
Can I use your tutorial for my customers to teach them to use their software.
No I am sorry you may not. That would be a copyright violation. My tutorial is for a single user and you may not show it to a group either for free or for a fee. Teachers that teach at various retreats set a per student fee and it is not proper to use this tutorial instead of teachers.
How do I open a PDF file?
You will need to use Windows Explore
to view the contents of your cd drive. This is not the internet browser.
Place your tutorial CD in your cd drive. If you don't know how to get to
May I sell garments or articles with your designs stitched on them?
Yes you may sell the stitch outs that you create with my designs. You may NOT sell the computer file of the design though.
When I play your tutorial I am getting an echo sound what is wrong?
There can be two things that are causing this. One is your screen saver. The computer had a screen saver of underwater theme, that caused the tutorial to sound like it was coming from an echo chamber. You will need to remove that screen saver and re-boot the computer. Or you could have a built in microphone and the microphone is picking up the sound from the tutorial and playing it back. Go into your Accessories and check your entertainment for sound recorder or volume control and turn off your microphone.
When I play your videos through Windows media I can't hear them.
The videos on the tutorial are not configured to play through media player. The videos on tutorials: All version 7, 8 and NEXT tutorials, computer basics tutorial and the Monogram Wizard tutorial are run through Adobe Acrobat reader. The videos are coded for that program. For some reason that causes the sound not to play if you try to play videos through Windows media player.
Do I need permission to resize your designs?
No you do not need my permission to resize the designs to best suit your needs. Please do a test stitch out because I size the designs with the fills for optimal stitch quality. If you resize a satin stitch design to be way larger, the fill will not look the same as the original.
I changed my mind about using a tutorial can I return it?
Because of the nature of the product, we do not allow refunds of design sets or tutorials. If the software is defective, it will be exchanged for the same product.
My tutorial ran great for awhile and now I am unable to get it to open.
Check the underside of the cd for fingerprints, scratches, smudges or dirt. Carefully clean the cd by wiping from the center to the outside. Do not wipe the bottom of the cd in a circle.
I have the Babylock Palette software, will your tutorial cover my program?
Yes, Brother Pe-design and Babylock Palette are the same software, I just do not have permission to associate the Babylock name on my tutorials.
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